Resolution of Work Health and Safety Issues

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All hazards, issues and complaints are to be reported as soon as practicable or by the end of the shift in which they occurred, to your direct Supervisor.

Should the matter remain unresolved, it will then be addressed between the workers’ Health and Safety Representative (if in place), and your direct Supervisor.

If still unresolved, it will then be referred to the General Manager/s to assist in resolution.
If still unresolved, it will then be referred to your General Manager/s.

All workers will be encouraged to discuss all Work Health and Safety matters with their direct Supervisor and any worker at any time in an informal manner. however, Work Health and Safety issues must first be directed through the individual’s direct Supervisor as per the steps set out in the above procedure which shall be communicated to workers in writing.
Where attempts to resolve a Work Health and Safety issue at the workplace is unsuccessful and the steps of the resolution procedure have been followed a worker may notify the Regulator, SafeWork for resolution by an inspector.

Where a worker is dissatisfied with the outcome of an investigation into unlawful discriminatory behaviour and or sexual harassment, the complainant may lodge a complaint with the Human Rights and Equal Opportunity Commission at any time within their statutory limits.